Return & Exchange

We want you to be fully satisfied with your purchase of computers, accessories, printer supplies, and Xerox machine parts.

When Returns / Exchanges Are Accepted

We accept returns or exchanges only in the following cases:

• Damaged in transit: Product received physically damaged or broken.
• Wrong item shipped: You received a different product than what you ordered.
• Manufacturing defect: Product is defective or not working as described (where applicable).

We do not accept returns or exchanges for:

• Change of mind or “no longer needed”
• Products opened/used beyond basic inspection (especially toner powders, installed cartridges, fuser units, etc.)
• Items damaged due to misuse, improper installation, or incompatibility with your machine

Time Limit to Report Issues

• Report any issue within 48 hours of delivery.
• After 48 hours, we may not be able to process returns or exchanges, except in specific warranty cases (if applicable to the product).

How to Initiate a Return / Exchange

1. Contact us within 48 hours of delivery via:
   • WhatsApp / Call: +91 99944 65120
   • Email: com@gmail.com
2. Provide:
   • Order number
   • Product name / model
   • Clear photos or video showing the issue (damage, wrong item, etc.)
3. Our team will:
   • Verify the issue
   • Confirm whether a replacement, exchange, or refund is applicable
   • Share return instructions if the item needs to be sent back

Return Shipping Charges

• If the return is due to our error (wrong item, damaged in transit, manufacturing defect), we will bear the return shipping cost.
• If the return is due to customer reasons (wrong model ordered by mistake, address issues, etc.), the customer will bear the return shipping cost.

Refunds

• Approved refunds are processed within 7–10 business days after we receive and verify the returned item.
• Refunds will be made to the original payment method or as mutually agreed (e.g., bank transfer / UPI).
• Original shipping charges (if any) are generally non‑refundable, unless the return is due to our mistake.

Exchanges

• • Exchanges are subject to product availability.
  • If the exact product is unavailable, we may offer:
    • A similar product of equal or higher value (with price adjustment), or
    • A refund as per the above refund policy.